In any field that delves into human interaction, you’ll often hear the terms paradigm and agenda. In recent years, paradigm has come to mean our own limited view and interpretation of various events, our way of seeing things.
On the same casual level, we use the term agenda for what we want to accomplish at any given moment.
I had to chuckle to myself the other day as I recalled a moment that will forever be frozen in my memory, and realized what a great example it was of different paradigms and agendas.
It all began many years ago when I decided my husband and I should fulfill my dream of attending the Kentucky Derby. I made this decision, mind you, only a week or two before the big weekend in May. I knew that the odds of finding a motel room were not good, but I was determined to try.
After a few phone calls, I actually had a man on the other end of the line with a room available. I don’t know if it was something in his voice or just my intuition, but something prompted me to ask – a tad suspiciously, I must confess – if the rooms were nice and clean. “Oh, yes,” he reassured me. Against my better judgment, I decided to trust him, and I put my money down for the two-night minimum stay.
The Run for the Roses was, of course, on a Saturday, so we arrived that Friday for check-in. The “lobby,” if you could even call it that, was a stretch of filthy floor about 7’ by 9’ in front of a large, built-in counter for the clerk. There was only enough room for two hard plastic chairs against the front wall, to the left of the front door. To the right of the front door was an archway that led to a bar. I peered through the archway into the darkness and saw a single customer with his back to us, perched on a barstool and slumped over his drink. I decided that had to be the darkest, most depressing bar room I had ever seen.
But we were not deterred. Always frugal with our money, we certainly had stayed in questionable motels before. The clerk was the same gruff, middle-aged man I had spoken to on the phone. We completed our check-in with him, and then went to assess our room.
The room was NOT straight out of a horror movie. No signs that a murder had been committed. No sickening garbage strewn all over. No insects actually visible. But . . . it had an indescribable air of raunchiness. It seemed that everything was coated with a thin, slightly moist layer of filth. We were left with the utter conviction that we did not want to touch the doorknobs, did not want to walk barefoot on the carpet, and did not want to allow our bare skin to touch the bed sheets.
“Well, we’ll survive,” we said.
“Live and learn,” I added.
“We’ll go to the race tomorrow, and then see how we feel,” my husband suggested. “Maybe they’ll let us cancel out of the second night if they have others wanting the room.”
That night, we covered ourselves as best we could with pajamas and other articles of clothing, and slipped between the bed sheets, cringing all the way. Morning could not come soon enough.
The next day arrived, and we were thrilled to abandon our motel room for a breakfast diner, some leisurely newspaper reading, and a drive around Louisville, before making our way to Churchill Downs. The excitement began to mount. At long last, I was going to see the famous Kentucky Derby! The home of fine ladies in large, glamorous hats, sipping refreshing mint juleps! I had never had a mint julep, but I knew I liked mint, and the word julep reminded me of fruit juice, which I adored. I was imagining a drink with a delicious, sweet taste. And of course, I couldn’t wait to see the horses running! I had been a horse lover since I was old enough to know what horses were.
Naturally, because of our late planning and lack of connections, our tickets were for the infield. No problem there! We would have a nice picnic on the grass, and then we would be “up close and personal” as the horses ran by!
As we made our way through the crowded turnstiles, the heat of the day began to make its presence known, and the thick crowds only added to the sticky, close feeling. I studied our ticket taker, a roughhewn type, with dry, coarse hands and dirty fingernails. Then I saw a strange thing. Prior to that moment, he had been inserting the tickets into the slot in the metal turnstile, but as we approached he furtively reached out for our tickets and slid them into his pocket. “Something fraudulent there,” I immediately thought, perhaps saving them for a friend? I didn’t know for sure, and there was nothing that I could do, so I put it out of mind.
We made our way to the infield and joined the festivities. Our picnic didn’t go as planned. The available food was not very good, and the mint juleps turned out to be these horrible tasting, watered-down mixtures of . . . well, I don’t know but that couldn’t have been the recipe that yielded such a famous name!
We found it difficult to find a spot of grass that didn’t have marijuana smoke and cigarette smoke wafting over from nearby revelers, so after a while, we decided to wander around. The heat was becoming oppressive, and we dabbed at our faces and necks with tissues.
By then, I was beginning to think I should hit the restrooms, so we set off to locate them. The low-slung, concrete block building had a long line of women snaking out of the women’s entrance. We looked to the other side and saw that the men’s entrance also had a long line of women waiting for relief. I don’t remember which line I chose, but I remember that the restrooms were about like what you’d find at a bad campground – sopping wet strings of thin toilet paper strewn over wet, grungy concrete floors, graffiti and over-flowing waste baskets, dirty sinks that didn’t work, and so on.
As I left the building and located my husband, I turned my attention to a disturbance about thirty feet to my right. There was some shoving going on, with shouts and cries of disgust. Then a huge, naked man emerged from the crowd, slightly crouched into a Sumo wrestler pose and circling around, searching for his target. Because of his huge rolls of fat, he really did look the part of a Sumo wrestler, minus the loin cloth, of course.
“C’mon. C’mon. I’ll take you on,” he growled, inviting anyone who wanted to fight with him to step forward. His mouth was already bloody, as though he’d been kicked in the teeth, but he seemed to be anesthetized with plenty of alcohol and oblivious to the pain. We stood there mesmerized for a while, as he continued to circle around and invite someone in the crowd to take him on. When no further action seemed to be developing, we wandered away.
That had about done it for us. With the heat and humidity pressing on us, and an uninterrupted string of turn-offs, our goal now was to see the race and get out of Louisville as fast as possible. Another night in that motel room now seemed like unbearable torture.
Standing at the tall chain link, our view of the race amounted to about a two-second blur of brown and black horseflesh flying by. It was impossible to tell who was where. The race ended, and while the festivities were occurring somewhere else in the stadium, our view was of more and more hot, sticky people.
We began to move en masse out of the stadium, packed together shoulder to shoulder, inching our way back through the turnstile area and through the parking lot, the slowest moving crowd ever. As far as the eye could see, people were bumping shoulders as they barely shuffled along under the blazing sun, trying hard to tune out the sound of kids whining and parents snapping at them in frustration. After all of this, I had had it. My love for humanity had evaporated like many of the beads of sweat on my forehead that day.
Our plan was clear. We would return to the motel and ask for our money back – on the basis of fraud if necessary. I had been promised a nice, clean room. I had been misled. We returned to the motel and presented our request to the clerk, the same gruff man we had encountered before. He denied our request and presented the expected arguments – special weekend, two-night minimum, we knew that up front, etc. Never one to give up so easily, I clenched my jaw and pulled out my trump card:
“You told me over the phone that you had nice, clean rooms, and THESE AREN’T, so the least you can do is give us a refund if you’re able to rent the room to someone else.”
To my surprise, he readily agreed to that, no doubt hoping to get rid of us, and told us he’d send us a refund receipt through the mail. Ehhh, not so fast, bud. By this point, we weren’t about to trust this guy or let him get away with more deception. We were pretty sure that if we left town, we’d never see that refund.
We told him that we would sit and wait for a customer to come along, so that we could get our refund immediately. He argued for a while but then grudgingly agreed, and we plopped ourselves down onto those hard, plastic chairs, still hot and fuming and ready to blow at any minute.
As the minutes ticked by, a few people came and went to fetch their key or ask a question, but these were people who already had a room. Then, the front door swung open and I glanced to my right to see a nice-looking African-American man of about 35. He leaned in, smiled, and asked, “Do you have any rooms left?”
The clerk took one look at him, narrowed his eyes a bit, and said, “Nope.”
At that point, our final button had been pushed: my husband and I rocketed out of our chairs toward the desk clerk and yelled as loud as we could, “YES, YOU DO!!!”
I then glanced over my shoulder at the would-be customer and saw the most stunned look, with eyes opened as wide as they could possibly go. What must he have thought?
That is the moment that will remain forever in my memory – the nice gentleman standing frozen with his hand on the door, with a look perfect for any situation comedy on television, the two of us having just exploded and turning to see the expression on his face, and the clerk standing resolutely, arms folded across his chest, surveying the scene.
“Uh, that’s okay,” the young man stammered, eyes darting around the room as he slowly stepped backwards and then disappeared from the doorway.
A few minutes later, a white man came to make the same inquiry and was rented our room, and we got our refund.
What was my paradigm in that earlier moment? I was a somewhat naïve Northern gal in her twenties. I was convinced the surly clerk was stubbornly refusing to cooperate with us just for sport, or because he still had hopes of keeping his clutches on our precious cash. It wasn’t until years later that I realized I probably had witnessed racial discrimination.
I sometimes wonder what the man at the door was thinking. What was his paradigm? He might have seen through the motel clerk in a flash, but what sense did he make of us? Wild-eyed crusaders out to wipe out all the discrimination in the world? Psychotic weirdos? I realized that we were the ones who might have looked scary to him, more than the clerk, as he no doubt wondered what he had just walked into.
And what of the clerk? Did he really believe that whites somehow deserved better treatment than people with darker skin? Or did he live the life of a coward who never had the guts to stand up to his own social acquaintances and take a stand for justice? And if the latter, what did he believe would happen to him if he tried?
My agenda was to obtain a refund. The would-be customer just wanted a room for the night. And the clerk? Well, I suppose we’ve speculated enough about him.
Dr. Stephen Covey, the author of The 7 Habits of Highly Effective People, tells a touching story that illustrates the meaning of paradigm and paradigm shift. He recounts how he was on the subway one Sunday morning, enjoying the relative quiet as people read their newspapers or sat in silence. At the next stop, a man got on with his young children and slumped down on the seat next to Covey. The children were acting very hyper, running here and there, even grabbing some people’s newspapers, while the father sat staring at the floor, oblivious to the behavior of his children. Finally, when Dr. Covey could contain his irritation no longer, he said to the father, “Sir, your children are really disturbing a lot of people. I wonder if you couldn’t control them a little more?”
The father roused from his thoughts, seemed to realize the situation for the first time, and said softly, “Oh, you’re right. I guess I should do something about it. We just came from the hospital where their mother died about an hour ago. I don’t know what to think, and I guess they don’t know how to handle it either.”
Covey writes, “Can you imagine what I felt at that moment? My paradigm shifted. Suddenly I saw things differently, and because I saw differently, I felt differently, I behaved differently.”
At that point, his agenda became, “What can I do to help?”
As we move through our personal lives and work lives, it’s always helpful to remember the modern day meanings of paradigm and agenda, and to realize that our paradigms are limited. Something that seems so clear to us may not be happening at all, which is always – in every situation – reason enough for us to pause and reconsider.
